Once a subscriber has successfully completed the payment and the subscription is activated or the services are initiated, the subscription cannot be cancelled, and no refund will be applicable.
Subscriptions are offered on a pre-paid basis and are
valid only for the selected duration. The subscription will
automatically lapse upon expiry if not renewed by the subscriber. No
manual cancellation request is required.
However, refund requests may be reviewed on a case-to-case basis strictly under the following circumstances:
• Payment deducted but subscription not activated
• Duplicate payment for the same service
• Technical error attributable to our systems resulting in non-access to the subscribed service
In
such cases, the subscriber must write to our official grievance email
with valid proof of payment. The final decision regarding refunds shall
rest solely with the company after internal verification.
Refunds, if approved, will be processed through the original mode of payment within a reasonable timeframe.
No refund shall be provided for:
• Change of mind
• Market losses
• Perceived dissatisfaction with research
• Delay caused by third-party platforms or service providers
• Failure to read or understand product features before subscribing
All research-related services are
delivered digitally via SMS, WhatsApp, Telegram, Email, or other online
communication platforms, as opted by the subscriber at the time of
subscription.
While we ensure that all communications and research
are prepared with reasonable care, skill, and diligence, delivery
timelines may vary due to:
• Network issues
• Platform outages
• Telecom or third-party service disruptions
In rare cases of technical or operational issues, service delivery may be delayed. Subscribers will be informed whenever reasonably possible, and access will be restored as soon as the issue is resolved..